Shipping Questions:
How much is shipping?
United States:
Free standard shipping on U.S. orders with no spent limit. Shipping options will be displayed during checkout.
North America, Europe, Asia:
Free standard shipping on orders over $75. Shipping options will be displayed during checkout.
South America, Central America:
$10 shipping cost on orders over $75. Shipping options will be displayed during checkout.
Africa:
$15 shipping cost on orders over $75. Shipping options will be displayed during checkout.
Free shipping is applicable after applying discounts and before adding taxes.
How quickly do you proceed and ship the orders?
Kindly take note that there are distinct timelines for order processing and shipping. The processing time refers to the duration it takes for us to handle your order at our fulfillment center before handing it over to the appropriate carrier. This processing time can vary due to several factors. For both domestic and international orders, the processing period may extend up to 4 business days (excluding Saturdays, Sundays, and holidays).
Once your payment is authorized and verified, please be aware that Standard orders might still necessitate up to 4 business days for processing, while Premium orders may take up to 2 business days. Please be mindful that these processing times are approximate estimates and do not account for weekends or holidays.
Please be aware that all orders are subject to verification and approval before being shipped. Providing inaccurate or incomplete information may lead to a delay in processing and shipping your order.
How can I track my order status?
After placing an order, each customer will receive an email containing the tracking number and instructions to track the shipment once it has been dispatched.
Note: Please allow 24-48 hours for the tracking number to be updated and become active.
What is the estimated delivery time for my order?
After processing the order, delivery time for different regions is as follows:
- United States: 5-15 Business Days.
- United Kingdom, Germany, France, Poland & Spain: 10-15 Business Days.
- Brazil & Chile: 10-15 Business Days.
- North America: 15-20 Business Days.
- Africa: 15-20 Business Days.
- Europe: 15-25 Business Days.
- Asia: 15-30 Business Days.
- Georgia & Norway: 30-50 Business Days.
- South America: 25-45 Business Days.
- Central America: 40-45 Business Days.
Are customs fees required for international orders?
Custom fees are beyond our control and differ depending on the country. Customers are accountable for settling all customs fees.
Ordering Questions:
Is your ordering system secure?
Yes, we have a very secure ordering system.
Which payment methods are available for me to use?
We accept all major credit cards, American Express, and PayPal. Additionally, we offer the option to make payments using cryptocurrencies.
I attempted to make a purchase, but my payment was unsuccessful. Nevertheless, upon reviewing my credit card statement, I noticed a pending transaction from the store. What happened?
This is a frequent problem experienced by numerous customers. If you have not received an order confirmation email, it indicates that your order was not successfully processed. The pending charge on your credit or debit card simply signifies that our system attempted to charge your card. Please allow 48 hours for the pending charge to be removed, and the funds will be returned to your card.
Why do I consistently receive an error message stating that the zip code does not match the billing address?
To ensure successful processing of your order, please provide us with the zip code where you receive your credit card statements. If an incorrect zip code is provided, your order will not be processed.
If you received this error message and were still charged on your credit card, it indicates that your order did not go through. The pending charge on your credit or debit card signifies that our system attempted to process the payment but was unsuccessful. Please allow 48 hours for the charge to be reversed and the funds to be returned to your card.
Is it possible to change my order after it has been placed?
After your order is confirmed, neither you nor we can change it. Please double-check all your information before submitting the order. However, if your order has not yet been shipped, you can contact us immediately at Support@ShopiPick.com, and we will gladly cancel the previous order, allowing you to place a new order with the correct item. Keep in mind that some items sell out quickly, so we cannot guarantee their availability if your order is cancelled.
Return & Exchange Questions:
What is your return & exchange policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Support@ShopiPick.com. Please note that returns will need to be sent to the address provided by our support team.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Support@ShopiPick.com.
Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Where should I return/exchange my item?
To start a return, you can contact us atSupport@ShopiPick.com. Please note that returns will need to be sent to the address provided by our support team.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
What is the expected duration for the return/exchange process?
Typically, once the quality control process is completed at the warehouse and the returned items fulfill the refund conditions, you can expect to receive a full refund within 10 business days from the date the items were delivered to our warehouse.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at Support@ShopiPick.com.
Am I responsible for the return shipping fees?
If a customer wish to return an item, they will be responsible for covering the shipping expenses, along with any applicable fees and taxes imposed by customs or duties for importing items into another country.
General Question:
How can I contact you?
Should you have any inquiries regarding your order, don't hesitate to reach out to us via email at Support@ShopiPick.com. Alternatively, you may utilize the contact form on our "Contact Us" page to send us a message directly.
I have sent an email but haven't received a response yet?
We make every effort to promptly address incoming emails. However, during periods of high volume launches or sales, please anticipate a response time of 24-48 hours. Please note that we do not reply to emails over the weekend.